Privacy Policy

This Privacy Policy explains how NeverSleep Forex Signals ("NeverSleep", "we", "us") collects, uses, and protects the information you provide when using neversleepforexsignals.com and our related services, including our Telegram channels and social media pages. We are based in Kenya and serve subscribers globally.

1. Information We Collect

We collect only the information needed to provide our service:

• Contact details — your email address and/or phone number when you subscribe, contact support, or reach us on WhatsApp.
• Telegram information — your Telegram username and user ID when you join our channels or interact with our bots, used to manage your channel access and send renewal reminders.
• Payment confirmation details — transaction references and payment status from our payment providers. We do not receive or store your card numbers, M-Pesa PIN, or crypto wallet private keys.
• Usage data — standard technical information such as IP address, browser type, device type, and pages visited, collected through our hosting infrastructure.
• Communications — messages you send us by email, WhatsApp, Telegram, or social media.

2. How We Use Your Information

• To grant and manage your access to the VIP Telegram channel
• To confirm payments and process subscriptions
• To send subscription reminders and service-related messages
• To respond to your support requests
• To maintain the security and performance of our website and systems
• To comply with legal obligations

We do not sell your personal information to anyone.

3. Payment Processing

Payments are handled by third-party payment providers, including cryptocurrency payment processors and licensed mobile money and card providers. Your sensitive payment information is handled directly by these providers under their own security standards and privacy policies. We receive only confirmation of your payment (such as amount, reference, and status) so we can activate your subscription.

4. Third-Party Services & Data Sharing

We do not sell, rent, or trade your personal information. We share data only with the service providers strictly necessary to operate, and only to the extent required to deliver our service:

• Cloudflare — website hosting, content delivery, and security.
• Telegram — signal delivery channels and bots.
• Payment providers — payment processing, as described above.
• Email providers — routing of support and payment emails.
• Meta Platforms and other social networks — our public pages and content publishing, as described below.

5. Social Media Platforms

We maintain public pages and accounts on platforms including Facebook, Instagram, X (Twitter), TikTok, and Telegram. When you interact with our pages — for example by following, liking, commenting, or messaging — the platform provides us with information according to its own privacy policy and your settings on that platform.

Our applications registered with these platforms are used to publish our own content to our own pages. They do not collect personal information from your social media account beyond what the platform makes available through normal page interactions.

6. Cookies & Analytics

Our website uses only the cookies and similar technologies needed for security, performance, and basic anonymous analytics (such as page view counts). We do not use advertising trackers. You can control cookies through your browser settings.

7. Data Retention

We retain your information only as long as needed to provide the service and meet legal or operational requirements. Subscription and payment records are kept while your subscription is active and for a reasonable period afterwards for accounting purposes.

8. Your Rights

Depending on where you live, including under Kenya's Data Protection Act, 2019 and similar laws elsewhere, you may have the right to:

• Access a copy of the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.

9. Data Deletion Requests

You can ask us to delete your personal information at any time:

• Email support@neversleepforexsignals.com with the subject line "Data Deletion Request".
• Include the email address, phone number, or Telegram username associated with your account so we can locate your records.

We will confirm your request, delete your personal information from our systems, and notify you when it is complete, except where we are legally required to retain certain records (for example, payment records for accounting).

Facebook and Instagram users: if you interacted with our Meta apps and want related data removed, send a deletion request to the email above. Our apps are used to publish our own content and do not store personal data from your Facebook or Instagram account.

10. Data Security

We use industry-standard measures to protect your information, including encrypted connections (HTTPS) across our website and API, access controls on our systems, and secrets management for our infrastructure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Age Requirement

Our services involve trading-related content and are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Your continued use of the service after an update means you accept the revised policy.

13. Contact

For any privacy questions or requests, contact us at support@neversleepforexsignals.com.